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Our Customer Service

CAN WE BE OF FURTHER ASSISTANCE?

Do you have any questions about our paper? Or would you like to discuss something about our work? We are happy to help.

FOR CUSTOMERS

You can find frequently asked questions relating to our paper, please visit the following page:

Frequently Asked Questions

For all other matters, please use our contact form to contact our customer service. Please make sure that you fill out the contact form in full before sending it to us.

Contact Form

FOR SUPPLIERS AND PARTNERS

Our suppliers and business partners can download our Standard Terms and Conditions of Purchase, Standard Terms and Conditions of Purchase for Construction, our Code of Conduct and our Policy Statement here.

General Terms and Conditions for Orders (RHB Invest)

Standard Terms and Conditions of Purchase for Construction
only availabe in German

Code of Conduct

Policy Statement by the companies of Schwarz Produktion

Compliance

Compliance Officer & Dispute Resolution Officer Dr. Jens Rudolph
Phone: +49 3443 8006 430
Email: compliance@schwarz-produktion.com
Email: streitbeilegung@schwarz-produktion.com

Online reporting system
Schwarz Produktion Stiftung & Co. KG has set up an online reporting system as another way to report information about compliance violations. All incoming messages are handled by the Compliance Officer. The online reporting system is an Internet-based application and can be accessed from any Internet-enabled device via the following link:

Online reporting system

EXTERNAL OMBUDSPERSON

Lawyer: Dr. Margarete Gräfin von Galen
Mommsenstraße 45
10629 Berlin, Germany
Phone:   +49 30 3101 820
Fax:   +49 30 3101 8220
Email:   galen@galen.de

FOR ANYONE NOT YET FAMILIAR WITH OUR JOB PORTAL

Does paper play a major role in your life? Then you are just the right fit for our team. We offer highly varied teamwork, and we make a big difference every day. Help us deliver sustainable paper.

TO THE JOB PORTAL