Our Customer Service
CAN WE BE OF FURTHER ASSISTANCE?
Do you have any questions about our paper? Or would you like to discuss something about our work? We are happy to help.
FOR CUSTOMERS
You can find frequently asked questions relating to our paper, please visit the following page:
For all other matters, please use our contact form to contact our customer service. Please make sure that you fill out the contact form in full before sending it to us.
FOR SUPPLIERS AND PARTNERS
Our suppliers and business partners can download our Standard Terms and Conditions of Purchase, Standard Terms and Conditions of Purchase for Construction, our Code of Conduct and our Policy Statement here.
General Terms and Conditions for Orders
Compliance
Compliance Officer & Dispute Resolution Officer Dr. Jens Rudolph
Phone: +49 3443 8006 430
Email: compliance@schwarz-produktion.com
Email: streitbeilegung@schwarz-produktion.com
Online reporting system
Schwarz Produktion Stiftung & Co. KG has set up an online reporting system as another way to report information about compliance violations. All incoming messages are handled by the Compliance Officer. The online reporting system is an Internet-based application and can be accessed from any Internet-enabled device via the following link:
EXTERNAL OMBUDSPERSON
Lawyer: Dr. Margarete Gräfin von Galen
Mommsenstraße 45
10629 Berlin, Germany
Phone: +49 30 3101 820
Fax: +49 30 3101 8220
Email: galen@galen.de
FOR ANYONE NOT YET FAMILIAR WITH OUR JOB PORTAL
Does paper play a major role in your life? Then you are just the right fit for our team. We offer highly varied teamwork, and we make a big difference every day. Help us deliver sustainable paper.
